Report a Bug / Request a Feature

We value your feedback. If you encounter a problem or have an idea for improving Nexus, please let us know through our support portal.

How to submit feedback

Visit the DENSsolutions Support Portal.
Choose the appropriate request type (bug report or feature request).
Provide as much detail as possible - steps to reproduce, file formats involved, screenshots, etc.

You can also reach this portal from within Nexus: open the nexus menu and select About Nexus, then click Report a bug / Request a feature. Error messages in Nexus include a direct Report link as well.

What to include in a bug report

Nexus version — shown in the nexus menu → About Nexus
Steps to reproduce — what you did before the error occurred
Expected vs. actual behaviour — what you expected and what happened instead
File information — format and approximate size of the files involved
Screenshots or error messages — include the technical details if available

What to include in a feature request

Use case — describe the workflow or problem you are trying to solve
Proposed solution — how you would like Nexus to handle it
Priority — how important this is for your daily work